Online campsite booking system — guests book and pay 24/7, pitches allocated automatically
Replace phone calls, emails, and booking sheets with a fully automated online booking system. Guests book and pay by card in under 3 minutes — at 11pm on a Sunday if they want to. Your team arrives in the morning to a fully managed booking list.
The booking screens your guests see
This is the live booking flow on your own subdomain — dates and party size, filtered availability with real prices, then a single card payment. No third-party checkout, no redirect to someone else's brand.
Availability search. Guests filter by hook-up, hardstanding, water and dog-friendly. Only pitches free for the whole stay are shown, priced per night and for the full stay.
Checkout. One card payment covers the pitch and extras. On metered pitches the card is vaulted so electricity can be charged for actual usage at departure.
How online campsite booking works for guests
From search to confirmation in under 3 minutes. Guests never need to ring during business hours again.
- 1
Guest searches for a pitch
Guests search by location, dates, pitch type, and facilities. Your campsite appears in results on holidaypitches.com — or they visit your direct booking link. They can filter by electric hookup, dog-friendly pitches, hardstanding, and more.
- 2
Guest selects dates and pitch type
Availability is shown in real time based on your pitch inventory. Guests select their pitch type, see the nightly price, any dog surcharge, and the total cost including any applicable fees before committing.
- 3
Secure card payment via Stripe
Payment is taken by card through Stripe — the same payment infrastructure used by Amazon, Deliveroo, and millions of UK businesses. The full booking cost is paid at time of booking. Your Stripe balance is credited immediately; we collect our small platform fee automatically.
- 4
Instant confirmation — to guest and to you
The guest receives a booking confirmation email immediately with their booking reference, pitch details, arrival instructions, and a link to their guest portal. Your admin panel shows the new booking instantly, and you receive a notification.
And what your team sees the next morning
Every online booking lands straight in the calendar with a pitch already allocated. Nobody re-keys anything from an email.
Booking calendar. Pitches down the side, nights across the top. Drag a booking sideways to shift the dates or up and down to move it to another pitch — the guest is emailed the change automatically.
- Arrival
- Fri 8 Aug
- Departure
- Mon 11 Aug
- Pitch
- B4 · Grass + EHU
- Party
- 4 guests
- Vehicle
- Caravan
- Registration
- YK21 8FG
- Length
- 6.4 m
- Status
- Awaiting arrival
Arrivals screen. Search a reference or scan the QR from the confirmation email — vehicle, party, length and pitch notes all on one tablet screen at the gate.
Dashboard. Arrivals, departures still to bill, live occupancy and revenue — the numbers that used to live in a spreadsheet, updated on every booking.
Everything included in the booking system
Smart automatic pitch allocation
When a guest books, the system selects the best matching pitch based on type, electric hookup, dog-friendly status, hardstanding, and vehicle length. You set the rules — the system applies them instantly to every booking.
Stripe card payments
Visa, Mastercard, and American Express accepted. Payments go straight to your Stripe account. We never hold your money. You can see your Stripe balance, payouts, and payment history directly in Stripe's dashboard at any time.
Electricity hold on card
For metered electric pitches, a card authorisation (SetupIntent) is captured at booking time. When the guest checks out, your team enters the meter reading and the electricity cost is charged automatically to the saved card — no chasing invoices.
Admin manual booking
Walk-in guests and phone bookings are entered through the admin screen in seconds. The pitch availability calendar prevents double-bookings whether you're booking online or manually. The 1% commission applies to all bookings — manual and walk-in bookings are tracked and invoiced monthly.
Group bookings
Rallies, family groups, and club visits can be linked under a single group booking. Assign multiple pitches to one party, designate a lead booking, and manage the whole group from one screen. Search groups by member name, booking reference, or arrival date.
Cancellations & refunds
Set your own cancellation policy — full refund, partial refund based on notice period, or no refund. Stripe refunds are processed automatically when a guest or your team cancels a booking. Full audit trail retained.
Instant notifications
Your admin receives a notification for every new booking, cancellation, and check-in. Guest receive booking confirmation and pre-arrival emails. Reminder emails 3 days before arrival keep no-shows to a minimum.
Arrivals & departures dashboard
Your daily arrivals and departures dashboard shows every guest arriving and leaving today — with pitch number, party size, vehicle registration, electric requirements, and any notes. Check guests in with a single click or QR scan.
Works on every device
Your admin portal works on desktop, tablet, and mobile. Manage bookings from the office or from your phone on-site. The guest booking flow is fully optimised for mobile — most guests book on their smartphone.
Pitch types and pricing you control completely
Create as many pitch types as your site needs. Each type has its own price, availability, and rules — exactly the way your site works, not the way a generic booking system expects.
Online booking questions from campsite owners
Can guests choose their own specific pitch or does the system allocate one?
Both options are available. The default is automatic allocation — the system picks the best pitch based on the guest's requirements. If you have the Interactive Pitch Map feature enabled, guests can alternatively choose their own specific pitch from a visual map of your site.
What pitch types can I create?
You have full control over pitch types. Create as many as you need: tent pitches, caravan pitches with 16A or 32A hookup, full hookup with water and waste, hardstanding, grass, dog-friendly with per-night surcharge, glamping pods, and seasonal pitches. Each type has independent pricing and availability.
Can I set a minimum stay length?
Yes. Minimum stay rules can be set per pitch type and per season — for example, a 3-night minimum on bank holiday weekends or a 7-night minimum for glamping pods during peak season.
How do I handle bookings that come in by phone or in person?
Use the admin manual booking screen — enter the guest's details, select dates and pitch type, and the booking is created in seconds. The 1% platform commission applies to all bookings; manual and walk-in bookings are tracked automatically and invoiced to you monthly. The pitch availability calendar prevents any double-bookings whether you're booking online or manually.
Can I limit the number of bookings per pitch type per night?
Yes — you set the number of individual pitches per type. The availability system tracks bookings against your pitch inventory and prevents overbooking automatically.
Does the system handle dog fees automatically?
Yes. Each pitch type can have a configurable per-night dog surcharge. Guests declare their dogs during booking, the charge is calculated automatically, and it appears as a line item on the booking total before they pay.
Stop missing bookings that arrive at midnight
Your campsite booking portal is live and taking payments 24 hours a day, 7 days a week — including bank holidays, Christmas, and those Sunday evenings when your phone is off.
Register your campsite free